Whether the transfer is initiated during account set up, or your advisor submits a transfer for you at any point, you must approve the money movement. Here’s what that step looks like:
Approving a Transfer During Account Opening
If you’re transferring assets from another institution, your advisor is able to input your information for a pre-filled transfer. During your account opening process, you will be prompted to review the details of the transfer and approve it.
Approving a Transfer After Account Opening
You'll receive an email detailing the transfer submitted for you. If no email arrives, you can log into your account at app.zoefin.com.
From your account log in, you'll see a banner at the top of your dashboard with the transfer details and a button to "Approve Transfer."
What to Check:
Ensure the details are correct within the transfer, so that the money moves to and from the correct accounts.
Name of the delivering firm (ex: Fidelity, Schwab, LPL)
Account numbers (both receiving and delivering)
Type of account (Roth IRA to Roth, Individual to Individual, etc.)
Take a moment to confirm that everything looks right. If the information needs to be updated, you may need to go contact your advisor, or support, before proceeding.
Once confirmed, the transfer will be submitted for processing. Timelines can vary, but most transfers take 5–7 business days.
If you need any additional assistance, you can contact the Zoe Client Success team at [email protected] or 646-264-4449.