Transferring your investments to the Zoe Wealth Platform only takes a few clicks!
How to Initiate an Account Transfer
Log into app.zoefin.com
Click "Transfer Funds" on the upper right corner
Select "Account Transfer"
Select the type of account that you are transferring in, click continue
Search and select the brokerage firm that your account is coming from
Input the account number of the account you're transferring in, click continue
Select the account that the funds are being transferred to, click continue
If the information looks correct, check the box to confirm, and select "Approve Transfer."
Please Note: If your advisor initiates this on your behalf, you will be required to approve this transfer before it's submitted. You will be notified via email when your advisor initiates this, and can approve it through the link in the email or by logging into your dashboard.
Barring any unforeseen circumstances, your transfer should settle within 5-7 business days. If there are any issues with your transfer, the Client Services team will be in touch with your advisor to discuss next steps.
If you need any additional assistance, you can contact the Zoe Client Success team at [email protected] or 646-264-4449.
What do I do if I don't see my brokerage firm in the list of options?
It's possible that your current provider uses a third party institution to hold and/or transfer funds; you can contact your current financial institution to confirm whether or not this is the case. If they use a third party, you will simply search for them at step 5 outlined above.
It's also possible that your current provider doesn't support digital account transfers, which they should also be able to confirm for you.
You're always welcome to contact the Zoe Wealth Platform Client Service team ([email protected], 646-264-4449), and we can review your investment statement to help determine what brokerage firm the request should be sent to and whether or not the account can be transferred digitally.
What happens to my assets during the transfer process?
Because we use the Automated Customer Account Transfer Service (ACATS) system, your assets are transferred "in-kind," meaning your asset your securities or investments will be moved from one brokerage or financial institution to another without liquidating them into cash. Instead of selling the securities and transferring the proceeds, the assets themselves are moved "in kind" from the old account to the new one.
The exception to this is fractional shares. In the vast majority of cases, fractional shares cannot be transferred in kind and will be liquidated at your previous institution at the time of transfer. If you have any questions regarding the tax consequences of liquidating your fractional shares, please contact your financial advisor.