How to Initiate an ACATS Transfer for Your Client
Log into app.zoefin.com
Click "Transfers" on the left hand side
Click "Transfer Funds" in the upper right hand corner
You can also access the "Transfer Funds" button in the Household view of a given client or within the Account Details view for a specific account
Search for the specific client, then click next
Select ACATs transfer
Select the type of account that's being transferred in, click continue
Search for the brokerage, input the account number, and click continue
Select the type of transfer, full or partial
If you selected partial, please proceed with inputting the cash, stocks, ETFs, and/or mutual funds that your client is transferring in, click continue
Select the account you're transferring funds into, click continue
Review and click "Request Client Approval"
At this point, your client will get an email prompting them to authorize the transfer. Your client can either follow the link in their email or log in directly to my.zoefin.com to approve. In their dashboard, they'll see a banner at the top of the screen prompting them to approve. Once they do, it'll be submitted for processing.
The status of my clients transfer says "Complete," but I don't see assets in their account?
Because the Zoe Wealth Platform operates on start of day files (SOD), transfers that complete intra day will not automatically reflect in their account. When the next batch of SOD files comes in, (Tuesday-Saturday) the settled assets should reflect in the client's account.
What do I do if I don't see the client's brokerage firm in the list of brokerage options?
It's possible that their current provider uses a third party institution to custody and/or clear assets; you can contact their current financial institution to confirm whether or not this is the case. If they use a third party, you will simply search for them at step 7 outlined above.
It's also possible that their current provider doesn't support digital account transfers, which they should also be able to confirm for you. If this is the case, the Zoe Client Success team can assist with the completion of the required paperwork to support the non digital account transfer.
You're always welcome to contact the Zoe Wealth Platform Client Success team ([email protected], 646-264-4449), and we can review your investment statement to help determine what brokerage firm the request should be sent to and whether or not the account can be transferred digitally.